Visitor Experience Assistant at Bristol Cathedral

Visitor Experience Assistants will be responsible for: 

• Providing a warm welcome to visitors and encourage them to make a donation
• Confidently encouraging visitors to donate and complete a Gift Aid form
• Maintaining high standards of presentation front of house
• Selling tickets for guided tours and shop items
• Facilitating events in both the Cathedral and The Lord Mayor’s Chapel
• Being the first point of contact for visitors and front of house volunteers

The successful candidate will have exceptional people skills, a can-do approach and the ability to think creatively when problem solving. Bristol Cathderal are looking for interpersonal skills above all else and the interview stage of the recruitment process is more important than the application form.

Full Time/Part Time (hours):   Both full and part time roles available, please state your preferred hours on the application form. Hours worked will be on a rota system across Monday to Sunday, organised by the Visitor Experience Manager. All staff are expected to work regular weekends and evenings.

Salary: Real living wage (currently £12.00 per hour)

Pension: Membership of the Church Workers Pension Scheme, with a 7% employers contribution and 5% employee contribution.  The Scheme includes a death in service cover of twice the annual salary.

Annual Leave: 25 days plus bank holidays per year, pro rata for part-time employees. You may be required to work some bank holidays, in which case you will be given this time back in lieu. Annual leave increases by one day per year from year six to year ten of employment.

Other benefits: Cycle to work scheme, employee assistance programme.

Working Arrangements: The post will primarily be based within Bristol Cathedral but will include some time in The Lord Mayor’s Chapel.

Paid overtime may be available in addition to contracted hours, as agreed between the line manager and the postholder. 

If you have any questions or would like to have an informal chat about the role, please contact Jess Cainey, Visitor Experience Manager, by emailing jess.cainey@bristol-cathedral.co.uk

How to apply

Please find more information and fill in the application form on this web page: https://bristol-cathedral.co.uk/careers/visitor-experience-assistants/ 

Click here to download the full job description and person specification. 

The deadline for applications is 9am on Monday 5^th February 2024.

Interviews for these posts will be in two rounds:

• Round one will be a 15 minute meeting to get to know each other. These interviews will take place on Monday 12^th February and Tuesday 13^th February.
• Round two will be a more formal interview, followed by a guided tour and a chance to spend some time in the welcome area. These interviews will take place on Wednesday 14^th February.