Digital Systems Assistant at SS Great Britain

Key Details

Reports to: Digital Operations & Content Manager

Salary: circa £22,600   

Hours: 36.25 per week  

Liase with: Senior Systems Administrator, Digital Ops Manager, IT Assistant, Marketing Team, all other departments as necessary                                           

Main purpose

To assist with maximising the potential of digital systems across all relevant areas of the organisation, with a particular focus on ticketing and CRM. To assist with the design and development of customer journeys through all systems, ensuring a seamless experience for all users.

Main responsibilities

• Be the main point of contact for the multi-channel admissions system, customer relationship management system, and reporting systems
• Maximize the potential of ticketing sales through various sales channels
• Maintain current upsell opportunities and identify and implement new upsell journeys
• Work with the Digital, Marketing, and Development teams to launch new products and opportunities to acquire donors, members, and customers in the ‘gifting’ market
• Maximise integration opportunities with e-commerce
• Work with the Marketing team to address commercial opportunities through e-marketing
• Work with the Digital team to build and manage products and experiences for Online Travel Agents
• Work with the Digital Operations Manager to use data from all platforms to help drive forward the Trust’s Digital Transformation Strategy.
• Use website optimization tools to maintain website best practices
• Assist departments as necessary to create website content
• Be a member of the Trust’s IT and digital resilience team, providing second tier support to IT support officers when required.
• Any other duties as reasonably required. Occasional out of hours and weekend work

Person specification:

Skills

• Experience of working with admissions system is desirable but not essential.
• A good level of digital literacy, with a willingness to learn new platforms and digital systems. 
• Good project and time management skills with the ability to prioritise tasks and manage own workload.
• Comfortable working in multi-disciplinary groups.
• Customer focused with excellent interpersonal and communication skills.
• Good at assessing and solving issues.
• Self-starter with initiative and enthusiasm and a positive ‘can do’ approach.
• Excellent attention to detail and demonstrate a rigour for testing.
• Interest and passion for digital sales
• IT proficient with a good knowledge and experience of Microsoft Packages.
• Enthusiasm for the SS Great Britain Trust's work and product.

How to Apply

Here is a link to download the application form: www.ssgreatbritain.org/about-us/jobs/job-application-form. 

Completed application forms to be sent to jobs@ssgreatbritain.org

Closing date for applications:  5pm, Monday 15^th January 2024

Interview date:  Week commencing 22^nd January 2024

           

SS Great Britain is committed to diversifying our audiences and workforce. They actively encourage applications from candidates from groups under-represented in their organisation including Black, Asian and minority ethnic, Disabled people.

All full-time posts can be considered for job share