Two Duty Manager Roles at Tobacco Factory Theatres

RESPONSIBILITIES:

The Duty Managers are the face of Tobacco Factory Theatres during their live performances and events and are responsible for supervising the Front of House Assistants on shift. 

You will be responsible for opening and closing the building and will oversee the running of the Theatres, Bar and Front of House during performances. You will assist audiences, support the Front of House Assistants and work closely with our Technical, Box Office and Sales teams to ensure the Theatre runs smoothly at all times.

As Duty Manager:

• Manage the Front of House team during performances, delivering pre-shift briefings
• Work alongside the Box Office and Technical departments to ensure the smooth running of the Theatre during performances and live events
• Welcome Visiting Companies and assist with inductions
• Perform pre-opening safety checks to ensure the Theatres are safe and ready to welcome audiences
• Be the appointed person for leading on first aid, incidents or evacuations
• Work with the Front of House Assistants to upsell drinks, merchandise and programmes.
• Cash up and reconcile shift takings and prepare the shift report
• Have key-holding responsibilities, including locking up the building at the end of the shift
• Represent the Theatre in a helpful and friendly manner; ensuring the highest standard of customer care while maintaining the unique, approachable and accessible persona that Tobacco Factory Theatres is known for
• Positively and proactively respond to customer needs and enquiries, including resolving difficult situations and complaints where appropriate
• Support the Senior Duty Manager with admin tasks as required

Tobacco Factory would like to hear from people who have:

• An in-date First Aid certificate
• Proven experience in FOH Management in an Arts & Theatre environment
• Experience in conflict resolution and customer service
•  Proven leadership experience and qualities
• Strong skills in upselling techniques
• Working knowledge of licensing objectives
• Passion to create a supportive & inspiring environment which is accessible and inclusive to all

Other Key Information:

Hourly rate: £12.20 per hour

Contract: Fixed until 24/01/24

Probationary Period: 1 month when notice will be one week

Place of work: Tobacco Factory Theatres, Raleigh Road, Bristol, BS3 1TF

If you are interested in this exciting role, click here to find out more information and download the application pack. 

For any other queries regarding the job role, email recruitment@tobaccofactorytheatres.com